FAQ

[tabs class=”faq_caravn”]
[tab title=”Caravan Owners” active=”active”]
[toggles class=”faq_accordion”]
[toggle title=”How do I manage my caravan?”]Your caravan can be simply managed through you SimplyCaravan owner account. Simply log into your Control Panel screen and then select the caravan you would like to manage. Here you will be presented with a range of options including update pricing & availability, update caravan details, view & reply to reviews, view & reply to booking requests/messages and renew your subscription. [/toggle]

[toggle title=”How do I keep a track of my bookings & caravan usage?”]We know it is both useful & important to keep a track of when and how your caravan is being used. That is why we have included the functionality that allows you to record your bookings so you know who is coming, when and for how long. This can be found by logging in to your SimplyCaravan owner account, selecting the relevant caravan and then clicking Update pricing & availability. Additionally you are able to record any important, relevant information against each booking, in one easily accessible place, such as have they paid a deposit or when it is due or any special requests they may have. This makes it even easier to keep a track of & manage your bookings. You can also use this tool to separately manage any personal use you may have for your caravan such as any maintenance, cleaning or holidays. All this information is available in one easy to manage, convenient place.[/toggle]
[toggle title=”How do I reply to my caravan reviews?”]Simply log in to your SimplyCaravan owner account & select the relevant caravan. Click on View Reviews & then click reply next to the review. You can then enter a reply that will be displayed next to the review on your Reviews tab.[/toggle]
[toggle title=”How do I update my caravan details?”]Simply log in to your SimplyCaravan owner account & select the relevant caravan. Click on Update caravan details & then click the relevant page to update.[/toggle]
[toggle title=”What is an advertising & games pack?”]When you sign up you will receive a free advertising & games pack to help you promote your caravan & ensure your customers have a memorable holiday. The advertising pack contains posters that you can use to promote your caravan, complete with a unique QR code which can be scanned by a smart phone to link directly to your page. The games pack offers a bit of fun for your customers with a collection of traditional car and rainy day games. Simply email the games pack out to each of your customers before they start their holidays.[/toggle]
[toggle title=”What do I do if I have a problem with my account?”]First of all we are very sorry to hear you have a problem. However if you do have a problem with anything at all please get in contact with us through our Contact Us page and we will get back to you as soon as possible.[/toggle]
[toggle title=”Can I promote my caravan or advertise any special offers?”]Yes – you can do both of these from your account screen. Simply click on the caravan you would like to promote and scroll down to the Promote Your Caravan section. Here you will see 2 options – Advertise Special Offer and Get on the Homepage. Advertise Special Offer allows you to advertise an offer by placing your caravan on the Special Offers page and adding additional text to you advert – in bold, eye-catching colours – to mark it out from the rest. You will also receive the added benefit of your caravan being featured on our Facebook and Twitter pages. Get on the Homepage allows you to place your caravan among the first that are listed on our Homepage. This maximises your chances of being spotted first by interested holidaymakers and ensuring your caravan receives the most booking enquiries. The cost of these 2 types of promotion is shown on our Pricing Information page.[/toggle]
[toggle title=”What is Advertise Special Offer?”]This allows you to advertise an offer by placing your caravan on the Special Offers page and adding additional text to you advert – in bold, eye-catching colours – to mark it out from the rest. You will also receive the added benefit of your caravan being featured on our Facebook and Twitter pages. Types of special offer you can advertise is a % discount or £ discount – this is to allow the offer to be displayed effectively in the limited space and rigid layout of the advert. You will also be given the opportunity to add additional text and further detail that will be displayed in the full caravan profile that is shown once a user has clicked on your advert. For the latest pricing please see the Pricing Information page.[/toggle]
[toggle title=”What is Get on the Homepage?”]This allows you to place your caravan among the first that are listed on our Homepage. This maximises your chances of being spotted first by interested holidaymakers and ensuring your caravan receives the most booking enquiries. Every time a user first logs on to SimplyCaravan or refreshes the Homepage your caravan will be shown at or near the top of the listings. For the latest pricing please see the Pricing Information page.[/toggle]
[toggle title=”How do I receive booking requests for my caravan?”]All booking request are automatically received through the booking form located on your advert. Users wanting to book simply fill the form in with their personal details, proposed holiday dates and any additional information. This request is then sent to both your nominated personal email account (e.g. Hotmail) AND your SimplyCaravan owner account. You can then choose to respond directly from either your personal email account or from your SimplyCaravan owner account, whichever is most convenient. The main advantage of responding from your SimplyCaravan owner account is that you can update your caravan availability at the same time.[/toggle]
[toggle title=”How do I accept/decline booking requests?”]All booking request are automatically received through the booking form located on your advert. Users wanting to book simply fill the form in with their personal details, proposed holiday dates and any additional information. This request is then sent to both your nominated personal email account (e.g. Hotmail) AND your SimplyCaravan owner account. To accept or reject the booking request, simply reply to the booking requestor through your personal email or SimplyCaravan owner account messaging system detailing whether you would like to accept of decline the booking request. You will also have the opportunity to add any additional information such as booking terms or suggested alternative dates. The main advantage of responding from your SimplyCaravan owner account is that you can update your caravan availability at the same time.[/toggle]
[toggle title=”How do I update my caravan availability?”]This can be done in 2 main ways – at any time from your Update Pricing & Availability screen in your SimplyCaravan owner account, or when you receive a new booking request from your Message screen in your SimplyCaravan owner account. Your Update Pricing & Availability screen can be accessed at any time and allows you to select days that you want to mark as unavailable and select them as such. You can also record any associated details such as why the days are unavailable – maybe you are using the caravan for yourself or for friends & family, or maybe you are carrying out maintenance or repairs. When you receive a new booking request you will be notified by email and the request shall also appear in your Message screen within your SimplyCaravan owner account. When you access the Message screen you are able to see the details of the booking request and choose to either accept of decline the request. When you accept or decline the request your availability calendar will automatically be updated. So if you choose to accept the booking your caravan will be marked as unavailable for this time period, if you decline the booking the caravan will remain available for this time period. Details of bookings that you have accepted will be recorded in the Update Pricing & Availability screen, if you wish you can edit this information to allow you to manage your property. Owners are encouraged to keep their caravan availability as up to date as possible as this effects the accuracy of results returned when a user conducts a date based search.[/toggle][toggle title=”Can I receive payments for my bookings through SimplyCaravan.com?”]No – all payments between holidaymakers and caravan owners are made directly between each party and at their own risk. Although every effort is made to ensure SimplyCaravan.com is as safe and transparent as possible, SimplyCaravan cannot accept any responsibility for these transactions. Please see the Ts&Cs page for more details. Caravan owners are free to negotiate their own methods and timings of payment with their clients. This information can be communicated on the caravan advert on the Booking Information section shown in the Availability & Pricing tab. It can also be discussed with potential bookers through emails after a booking request has been made.[/toggle][toggle title=”How do I set pricing information for my caravan?”]Log in to your SimplyCaravan owner account and click on the caravan you would like to set pricing information for. Next click on Update Pricing & Availability and scroll down to the Pricing tab. Here you can enter different pricing bands by selecting a unique colour, entering a price and then the applicable date range (multiple date ranges can be added for each price band). Repeat this process for each price band you would like to add to your caravan. The price bands you add will be shown in the colours you have selected on your advert. The cheapest price band you add will be shown on your advert as the ‘from price’. Prices can be updated and edited at any time.[/toggle][toggle title=”Do you offer discounts if I have more than 1 caravan?”]Yes – please see our Pricing Information page which can be accessed from the links at the bottom of the page.[/toggle][toggle title=”How do I use my voucher code?”]Voucher codes can be used prior to payment, on the select payment method screen.[/toggle][toggle title=”What is a QR code?”]A QR code is a square code made up of a unique combination of dots. This code can be read by any smart phone using a free downloadable app. When you join you will receive a unique QR code that links directly to your caravan page. You can use this unique code on posters or wherever you like to enable people to find your page instantly.[/toggle][toggle title=”Who are we?”]SimplyCaravan.com is a website that offers you the best service around for advertising and hiring out your static caravan. Simply:-
– Create an enticing profile, complete with all the information & pictures you need to show everything your caravan has to offer
– Enter your pricing and availability data to ensure you can be found quickly & easily
– Receive booking requests direct from customers, instantly through your profile page
– Accept & reject requests as required and then arrange payment & further details direct with the customer.[/toggle][toggle title=”Why advertise with us?”]Quite simply we believe we offer the best service on the web for advertising and hiring out your static caravan. Not only that but we believe we are the cheapest – if you find anywhere cheaper just drop us an email and we will be happy to beat it by 10%! With SimplyCaravan.com you get to create your own fantastic advert containing all the information & pictures you need to entice potential customers. You can manage all this through your online SimplyCaravan owner account including receiving booking requests, updating information and keeping a track of who is coming, when & for how long (as well as any potential downtime such as for maintenance or personal use). These are just some of the features we offer; please see our Advertise With Us page for more information about what we can offer you.[/toggle][toggle title=”What do I get?”]There is too much detail to mention in the short space available here, please see our Advertise with Us page for more details. As briefly as possible you will get – to create an attractive & comprehensively detailed advert using our easy to use template; upload 12 photographs; be accessible across mobile, tablet and PC devices; record & manage bookings so you know who is coming, when & for how long; update your details, including pricing & availability at any time, instantly; receive booking requests direct from your advert straight to your personal email address or Simply Caravan owner account; empowerment to take control of your advertising using your very own unique QR code; option to promote your caravan on our Homepage and Special Offers pages; ability to build your reputation with user reviews; a free advertising & games pack; membership of our Facebook page to connect with other caravan owners; promotion of your caravan on Facebook & Twitter through sharing and tweeting buttons on each advert. And probably some other bits and pieces we have forgotten![/toggle][toggle title=”How do I place an advert?”]Adverts can be placed simply & quickly using our easy to use form, found through our Advertise with Us page. If you have more than one caravan you can place additional caravans by clicking ”+ Add a caravan” on your Simply Caravan owner account Control Panel screen.[/toggle][toggle title=”How much does it cost to advertise?”]All costs are shown on the Pricing Information page which can be accessed from the links at the bottom of the page. We believe in keeping our prices as low as possible while providing a responsive and innovative service. We also offer a range of discounts, including multi-caravan discount if you have more than one property; full details can be found on the Pricing Information page.[/toggle][toggle title=”How can I pay?”]We accept many different payment methods including credit card, debit card, PayPal, Pingit, bank transfer & cheque.[/toggle]
[/toggles]
[/tab]
[tab title=”Holidaymakers”]
[toggles class=”faq_accordion”]
[toggle title=”How do I book a caravan?”]Simply use the online booking form displayed on the right hand side of each caravan advert. This will send a message directly to the owner requesting a booking. The owner shall then get in touch with you directly to progress your booking.[/toggle][toggle title=”Will it cost me anything to book a holiday through SimplyCaravan.com?”]No. We do not charge you anything for booking through our website. The price you see advertised is the amount you pay direct to the owner.[/toggle][toggle title=”Can you guarantee my holiday will be perfect?”]We do not own or operate any of the caravans on the website. Although we take care to ensure you have all the information you need to choose a suitable caravan, including ratings & reviews, we cannot accept any responsibility for your holiday. When you book a caravan you enter into a private agreement with the caravan owner. Please see our Ts & Cs section for more details.[/toggle][toggle title=”How can I find a caravan that meets my special requirements?”]You can find a caravan that meets special requirements e.g. accepts pets, smoking, same sex couples by using the extensive search menu options. If you require any further information or have any specific requests please contact the owner directly.[/toggle][toggle title=”What is a traveller account & how do I create one?”]Creating a user account allows you to save searches, message caravan owners and leave caravan reviews. To create an account simply click on traveller sign up at the top of the page and follow the sign up steps.[/toggle][toggle title=”How do I leave a caravan review?”]To leave a review you need to first create a traveller account. Then click on the caravan you would like to review and create the review.[/toggle][toggle title=”What do I do if I have a problem?”]If you have a problem with anything at all please get in touch with us through our Contact Us page and we will get back to you as soon as possible.[/toggle][toggle title=”Who are we?”]SimplyCaravan.com is a website that offers you the best service around for finding & hiring your dream static caravan. Use the search menu features or the map tools to find a suitable caravan in the right location, available at the right time.[/toggle][toggle title=”Do you offer your own caravans for hire?”]No. All the caravans we feature are privately owned caravans that are available for you to hire directly with the owner.[/toggle][/toggles][/tab][/tabs]