This policy refers to SimplyCaravan.com only, we are not responsible for the privacy practices or the content of third party websites that may be linked from this site. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using their website.
SimplyCaravan.com operates under the Data Protection Act 1998 which defines UK law on the processing of data on identifiable living people. It is the main piece of legislation that governs the protection of personal data in the UK.
At various times you may give your personal data to us. For example, in order to process a request or enquiry from you, we may need to know all or some of the following: your full name, address, telephone number, e-mail address, your current location, and, in the case of a member’s listing, a method of payment. You may also give personal data to us at other times, such as when registering on the Site or when submitting an advert for a property. We may also gather information from cookies or web beacons. We also collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the website, homes you viewed, what you searched for, the duration of your visit, and other details of your activity on the Site. We obtain data from you either by you inputting your personal details, by the automatic collection of information about you as you use the Site, when we speak to you, or from third parties. Third party information may include credit information which we use to prevent and detect fraud, information from your mobile provider if you are accessing the Site over a mobile device or information from a third party such as a social media or travel opinions site where you have asked us to share your data with them.
Personal data is principally collected to provide you with the services you requested and those which we believe will optimise your experience of the Site. You agree that we may use personal data for the following purposes:
We may disclose your personal data to enforce our policies, or where we are permitted to do so by applicable law, such as in response to a valid, legally-compliant request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.
We may also share your personal data with:
If you sign up as a member of the Site, you will receive from time to time emails from us as an integral part of the services we provide. Owners will receive emails updating them on changes of service, promotions and products they may find useful in promoting their property. Travellers will receive emails promoting the site, advertising offers and updating them on changes of service. Users may cancel their subscription to these emails at any time, although it may take a short while for the changes in your preferences to become effective.
In addition to these emails surveys may be used sometimes to gather information to improve the service offered. These surveys are wholly optional.
Travellers may send enquiries to members via clickable links on the listings on the Site. If you choose to send an enquiry through these links it will be sent both to the individual member and to our system. This means your personal information, including your email address and any other information you supply, will be visible to the member in question so that they might reply directly to you. If you call the member, you may be asked to leave a return telephone number. You should not share information in the e-mail or phone call that you are not prepared to allow them to have, including, but not limited to, credit card and bank account information. The resulting enquiry is available for review only by the member to whom it was initially addressed and to our customer service employees, who may be asked by members for their past enquiry information. While the content of these inquiries is not shared with any other party, we may, from time to time, use third party e-mail servers to send and track receipt of the enquiry emails, and analyse the pattern of enquiry usage reported by these third party tracking systems.
Protecting your personal data is of primary importance to us. Data is stored in secure locations and can only be accessed by staff who require access. This guards against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. Unfortunately no system is completely secure but we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. However, it remains each user’s responsibility:
If you have asked us to share data with third party sites, however (such as Facebook) their servers may not be secure. Credit card information is generally stored by our credit card processing partners and we ask them to keep that data secure. We also use third parties to help us optimize our website flow, content and advertising (see below).
Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result others may nevertheless unlawfully intercept or access private transmissions or data.
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the Site and to help determine how you found the Site.
You are entitled to view, amend, or delete the personal information that we hold. Please email your request to firstname.lastname@example.org